Month: October 2026

Selling a product is the easy part to track. The hard part starts three months later, when a customer calls about a unit you shipped, and you have to work out what you actually sent them. If you sell products and support them afterward, one customer’s story usually lives in several places. The invoice is … Read more

I ran an MSP for years, and the most expensive problem I had wasn’t technical. It was a client emailing to say, “I don’t think this invoice is right,” and me not being able to answer quickly. The tickets were in one tool. The contract was a PDF in a folder. The recurring invoice was … Read more